BUSINESS & CONTACT INFORMATION

Official business and contact information for the BRUMEMAT online store.

01 / APPLICATION OF THESE TERMS

About these Terms

These Terms and Conditions govern your use of BRUMEMAT.COM and purchases made through our online store.

By placing an order, you agree to these Terms together with the policies that apply to your purchase, including our Shipping Policy, Return & Refund Policy, Privacy Policy and Payment & Security information.

02 / WEBSITE USE

Using BRUMEMAT.COM

You may use our website for lawful personal or commercial shopping purposes and to obtain information about BRUMEMAT products and services.

You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious software or use the website in a way that violates applicable law or the rights of another person.

03 / PRODUCT INFORMATION

Product descriptions, images & specifications

We aim to present BRUMEMAT product descriptions, dimensions, specifications, images and other information as accurately as reasonably possible.

Minor differences may occur because of screen settings, lighting, materials, manufacturing tolerances, product improvements or other reasonable variations.

Before ordering fitness equipment, please review the stated dimensions, intended use and space requirements to determine whether the product is suitable for your intended location.

04 / PRODUCT AVAILABILITY

Availability may change

Products may become unavailable, sell out or be discontinued. If we cannot reasonably fulfil an item after you place an order, we may contact you and, where applicable, cancel that item and arrange the appropriate refund for amounts already paid.

06 / PRICES, TAXES & PAYMENT

Prices and final order total

Before you complete checkout, the applicable product price, available discounts, delivery charges, taxes or other amounts included in the order total will be displayed where relevant.

Available payment methods are those presented during checkout. Payments may also be subject to authorization or verification by the relevant payment provider or financial institution.

07 / SHIPPING & DELIVERY

Delivery of your order

Shipping and delivery are subject to our Shipping Policy. Available delivery methods, applicable charges and estimated delivery information may depend on the product and destination.

Larger or heavier BRUMEMAT equipment may require specialist parcel, freight or scheduled delivery services and may be handled differently from standard parcels.

08 / RETURNS & REFUNDS

30-day returns

Eligible BRUMEMAT products may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable return conditions.

The 30-day return period does not reduce any mandatory consumer rights available under applicable law.

09 / DAMAGED, DEFECTIVE OR INCOMPLETE PRODUCTS

If something is not right

If a product arrives damaged, defective, incorrect, incomplete or with missing components, please contact BRUMEMAT customer service as soon as possible.

Depending on the circumstances and applicable law, an appropriate resolution may include assistance, replacement components, replacement, refund or another suitable remedy.

10 / ORDER CHANGES & CANCELLATIONS

Changing or cancelling an order

If you need to request a change or cancellation, contact us as soon as possible.

We will review your request, but a change or cancellation cannot be guaranteed once processing, preparation, fulfilment or dispatch has begun.

11 / LARGE FITNESS EQUIPMENT

Plan the space before delivery.

Some BRUMEMAT products are large, heavy or require assembly. Before ordering, customers should check product dimensions, delivery access and the intended installation area.

12 / SAFE & APPROPRIATE PRODUCT USE

Use fitness equipment responsibly

BRUMEMAT fitness equipment should be assembled, positioned, maintained and used in accordance with the relevant product instructions and safety information.

Do not use equipment that appears damaged, unstable or improperly assembled. Stop using a product if you identify a condition that may affect safe operation.

Customers are responsible for ensuring that the intended training area provides sufficient space and a suitable surface for the product.

13 / PRODUCT CARE

Maintenance matters

Where appropriate, users should periodically inspect equipment, fasteners, moving parts and other components and follow the maintenance, cleaning and storage guidance provided with the relevant product.

14 / WARRANTIES

Product warranty information

Where a specific BRUMEMAT product is supplied with an applicable commercial warranty, the relevant warranty terms will be described with that product or in the corresponding warranty information. Any commercial warranty is in addition to, and does not replace, mandatory consumer rights provided by applicable law.

15 / PROMOTIONS & DISCOUNT CODES

Promotional offers

Promotions, discount codes and special offers may be subject to specific eligibility requirements, validity periods, product exclusions, minimum purchase requirements, usage limits or other stated conditions.

16 / INTELLECTUAL PROPERTY

BRUMEMAT content

The BRUMEMAT name, branding, website design, product images, graphics, text and other original materials on BRUMEMAT.COM may be protected by intellectual property laws. They may not be copied, reproduced or commercially exploited without appropriate authorization except where permitted by law.

17 / THIRD-PARTY SERVICES

Platforms, payments & delivery partners

Our store may rely on third-party services such as Shopify, payment providers, carriers, fulfilment providers and other technology or service partners. Those third parties may operate under their own terms, policies and legal responsibilities.

18 / LIABILITY

Reasonable limits.

To the extent permitted by applicable law, BRUMEMAT is not responsible for losses caused by misuse of products, failure to follow instructions, unauthorized modifications, or events outside our reasonable control.

We do not seek to exclude liability that cannot lawfully be excluded, including liability or remedies that consumers are entitled to under mandatory consumer protection law.

Nothing in these Terms should be interpreted as limiting rights or remedies where such limitation would be unlawful.

19 / EVENTS OUTSIDE OUR CONTROL

Unexpected events

Our ability to perform an obligation may be affected by events outside our reasonable control, including major carrier disruption, natural disasters, government restrictions, industrial action, significant supply-chain interruption or widespread technical failure. Where appropriate, we will take reasonable steps to manage the impact.

20 / CONSUMER RIGHTS

Nothing in these Terms and Conditions is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law. Where the law of your country or region provides stronger consumer protections, those protections remain unaffected.

21 / APPLICABLE LAW & DISPUTES

Applicable legal protections

These Terms are interpreted in accordance with applicable law. Nothing in these Terms is intended to deprive a consumer of mandatory protections available under the law that applies to them, including protections that may apply in the country of their habitual residence.

If you have a concern about an order, we encourage you to contact BRUMEMAT customer service first so that we can attempt to resolve the matter appropriately.

22 / UPDATES TO THESE TERMS

Changes to these Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements. The current version will be published on BRUMEMAT.COM with an updated revision date where appropriate. Unless applicable law requires otherwise, the terms relevant to an order are generally those applicable when that order is placed.

TERMS CONTACT

Have a question about your order?

Contact the BRUMEMAT customer service team if you have a question about these Terms or a purchase made through our online store.