BUSINESS & CONTACT INFORMATION

Official business and contact information for the BRUMEMAT online store.

01 / DELIVERY DESTINATIONS

Where we can deliver

Available delivery destinations may vary by product, order size and delivery service.

Where delivery is available for your order, the applicable options will be shown during checkout or communicated as part of your order information.

02 / ORDER PROCESSING

Preparing your order

After an order is received, it may need to be reviewed, prepared, packed and transferred to the appropriate delivery service before dispatch.

Processing requirements can vary depending on product type, inventory location, shipment size and other operational factors.

03 / SHIPPING COSTS & DELIVERY ESTIMATES

Shipping information at checkout

Where applicable, available shipping methods, delivery charges and estimated delivery information will be shown during checkout or provided with your order.

Delivery estimates are provided as guidance and are not a guarantee of an exact arrival date unless expressly stated.

05 / TRACKING

Following your shipment

Where tracking is supported by the delivery service, tracking information will be provided after dispatch using the contact information associated with your order.

06 / SPLIT SHIPMENTS

An order may arrive in more than one shipment

Products, accessories or components from the same order may occasionally be shipped separately. This can occur because of packaging requirements, product size, inventory location or delivery arrangements.

07 / DELIVERY ADDRESS

Check your delivery details carefully

Customers are responsible for providing a complete and accurate delivery address and contact information.

If you need to request an address change, contact BRUMEMAT as soon as possible. Changes cannot be guaranteed after processing or dispatch has begun.

08 / RECEIVING YOUR DELIVERY

When your order arrives

When practical, check the outer packaging and the number of packages received.

For large or multi-package products, retain packaging and delivery information until you have confirmed that the expected components are present and there is no obvious shipping damage.

09 / MARKED DELIVERED BUT NOT FOUND

If tracking shows delivered

First check the delivery location, other household members, building reception, safe locations or any delivery notice provided by the carrier.

If you still cannot locate the shipment, contact the carrier where appropriate and email BRUMEMAT customer service with your order number and the available tracking information.

11 / SHIPPING DELAYS

Delays can occasionally occur

Delivery may be affected by carrier disruption, weather, customs procedures, regional restrictions, high shipment volumes, public holidays, remote delivery locations or other circumstances outside our reasonable control.

12 / CUSTOMS, VAT & IMPORT CHARGES

Cross-border delivery

Depending on the destination and how an order is shipped, local customs, VAT, import duties or related charges may apply.

Where such amounts are not already included in the amount collected at checkout, they may be assessed by the relevant authority or delivery provider according to applicable rules.

13 / FAILED OR UNCLAIMED DELIVERY

When delivery cannot be completed

A shipment may be delayed, returned or require additional arrangements if the address is incorrect, delivery access is unavailable, a required appointment is missed or the shipment is not collected where applicable.

If this occurs, contact BRUMEMAT customer service so the available next steps can be reviewed.

14 / SHIPPING & RETURNS

Returning a delivered product

Eligible products may be returned within 30 days of delivery, subject to the BRUMEMAT Return & Refund Policy and applicable return conditions.

A 30-day return period does not automatically mean that return shipping is free. Return shipping responsibility may depend on the reason for the return, the product and applicable law.

15 / CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law. Where applicable law provides stronger protections, those protections remain unaffected.

SHIPPING ASSISTANCE

Need help with a delivery?

Contact the BRUMEMAT customer service team if you have a question about shipping, tracking or an existing delivery.