FAQs

BUSINESS & CONTACT INFORMATION

Official business and contact information for the BRUMEMAT online store.

Brand Name
BRUMEMAT™
Legal Company Name
DONGGUAN SHANYUWEI TECHNOLOGY CO., LTD.
Business Address
Room 502, No. 40 Huaiya Road,
Humen Town, Dongguan,
Guangdong, China
Customer Service Email

STORE OWNERSHIP

BRUMEMAT™ is owned and operated by DONGGUAN SHANYUWEI TECHNOLOGY CO., LTD.

BRUMEMAT / HELP CENTRE

Frequently Asked Questions

Quick answers about BRUMEMAT products, orders, delivery, returns and customer service.

01

Products

02

Orders & Delivery

03

Returns & Issues

04

Store & Service

01 / PRODUCTS

Products & Choosing Equipment

What does BRUMEMAT sell?
BRUMEMAT offers fitness equipment for strength training, cardio, functional training, core training, equipment organization and recovery. Our range is designed primarily for home training and personal fitness environments.
How do I choose the right BRUMEMAT equipment?
Consider your training goals, available space and preferred type of exercise. Product pages provide information about each product's intended use and features. If you are unsure, contact our customer service team before ordering.
Are BRUMEMAT products suitable for home use?
Many BRUMEMAT products are designed with home training in mind. Because dimensions and space requirements vary by product, we recommend reviewing the product information and measuring your intended training area before ordering.
Do larger fitness products require assembly?
Some larger products may require assembly after delivery. Where applicable, assembly information or instructions will be provided with the product or referenced in the product information.
How should I check whether a product will fit my space?
Review the dimensions shown on the relevant product page and measure both the installation area and the surrounding space needed to use the equipment safely and comfortably.

02 / ORDERS & DELIVERY

Ordering & Delivery

How do I place an order?
Select your preferred product on BRUMEMAT.COM, choose any available options and complete checkout using the payment methods displayed at checkout.
Can I change or cancel an order?
Contact us as soon as possible at service@BRUMEMAT.com. We will review your request, but changes or cancellations cannot be guaranteed once processing or dispatch has begun.
Where does BRUMEMAT deliver?
Available delivery destinations may vary by product and location. The delivery options available for your order will be shown during checkout where applicable.
How are shipping costs and delivery times determined?
Shipping options, applicable charges and estimated delivery information depend on the product, destination and available delivery service. Relevant information is provided during checkout or with your order where available.
Will I receive tracking information?
For shipments that include tracking, tracking information will be provided after dispatch using the contact details associated with your order.
What should I do if there is a delivery problem?
Contact service@BRUMEMAT.com with your order number and a brief description of the issue. Our customer service team will review the available delivery information and assist with the next appropriate step.

03 / RETURNS & PRODUCT ISSUES

Returns & After-Sales Service

What is the BRUMEMAT return period?
Eligible products may be returned within 30 days of delivery, subject to the BRUMEMAT return policy and applicable return conditions.
How do I request a return?
Email service@BRUMEMAT.com before returning any product. Include your order number and the reason for your request. Our customer service team will review the enquiry and provide the appropriate return instructions.
What if my product arrives damaged, defective or incorrect?
Contact us as soon as possible and include your order number, a description of the issue and clear photos or video where relevant. Our customer service team will review the information and advise on the appropriate next step.
Who is responsible for return shipping?
Return shipping responsibility can depend on the reason for the return and the applicable return conditions. Please contact our customer service team before sending an item back so we can confirm the correct process.
How are approved refunds processed?
Once an approved return has been processed, our customer service team will confirm the relevant refund information. Processing times may vary depending on the payment provider or financial institution.

04 / STORE & SERVICE

BRUMEMAT Online Store

How can I contact BRUMEMAT customer service?
How quickly will customer service respond?
We aim to respond to customer enquiries within 1–2 business days. Response times may be longer during weekends, public holidays or periods of high enquiry volume.
Does BRUMEMAT have a public showroom or fitness facility?
No. BRUMEMAT operates as an online fitness equipment retailer. Our registered business address is not a public showroom, fitness facility or walk-in retail location.
Who owns and operates the BRUMEMAT online store?
BRUMEMAT™ is owned and operated by DONGGUAN SHANYUWEI TECHNOLOGY CO., LTD.

STILL NEED HELP?

We're here to assist.

If you cannot find the answer you need, contact the BRUMEMAT customer service team.

SERVICE@BRUMEMAT.COM