BUSINESS & CONTACT INFORMATION

Official business and contact information for the BRUMEMAT online store.

01 / 30-DAY RETURN WINDOW

Eligible returns within 30 days

Eligible BRUMEMAT products may be returned within 30 days of delivery, subject to the conditions described in this Return & Refund Policy.

The return period does not reduce or replace any mandatory consumer rights available under applicable law.

02 / STARTING A RETURN

Contact BRUMEMAT before returning a product

Before sending any product back, contact service@BRUMEMAT.com and provide your order number and the reason for your return request.

Our customer service team will review the request and provide the appropriate return instructions where applicable.

03 / RETURN ELIGIBILITY

Return condition

For a change-of-mind return, products should generally be returned in a condition appropriate for inspection and, where reasonably possible, with original packaging, accessories, manuals and included components.

A product's condition, use, assembly status, missing components or damage may affect return eligibility or the available remedy, subject to applicable consumer law.

05 / CHANGE OF MIND

Changed your mind?

If an eligible product is no longer wanted, contact us within the applicable 30-day return period so we can review the return request.

Return shipping responsibility for change-of-mind returns may depend on the product, return arrangements and applicable law.

06 / DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If something arrives wrong

If a product arrives damaged, defective or different from what you ordered, please contact BRUMEMAT as soon as reasonably possible.

07 / MISSING COMPONENTS

Missing parts or accessories

If you believe a component, accessory, hardware pack or other expected item is missing, contact customer service with your order number and details of the missing part. Depending on the circumstances, we may request additional information to identify the correct component or resolution.

08 / RETURN SHIPPING

Who pays for return shipping?

Responsibility for return shipping depends on factors such as the reason for the return, the product, the required return method and applicable law.

Our 30-day return period does not automatically mean that every return includes free return shipping. Please contact us before arranging any shipment.

09 / RETURN INSPECTION

After a return is received

Returned products may be inspected to verify their condition, included components and the circumstances of the return.

After the return has been reviewed, we will communicate the applicable outcome and any approved refund or other remedy.

10 / REFUNDS

Approved refund processing.

Where a refund is approved, it will generally be processed using the appropriate payment method or payment channel associated with the original purchase, where possible.

After BRUMEMAT processes an approved refund, your bank, card issuer or payment provider may require additional time before the funds are visible in your account.

11 / ORIGINAL SHIPPING CHARGES

Delivery charges and refunds

Whether original delivery charges are refundable depends on the circumstances of the return, the delivery service selected and applicable consumer law. Any applicable refund will be determined as part of the return review.

12 / EXCHANGES

Replacement or exchange requests

If you need a different product or believe replacement is appropriate, contact customer service. The available solution will depend on product availability, the reason for the request and applicable consumer rights.

13 / ORDER CANCELLATIONS

Before your order is dispatched

If you want to request an order cancellation, contact BRUMEMAT as soon as possible.

We will review the request, but cancellation cannot be guaranteed after processing, preparation, fulfilment or dispatch has begun.

14 / REFUSED OR UNCLAIMED DELIVERY

If a delivery is refused or not collected

If an order is refused, unclaimed or returned by the carrier, contact BRUMEMAT so the shipment status and available next steps can be reviewed.

A carrier return does not automatically mean that a refund has already been approved. The returned shipment may need to be received and reviewed first, subject to applicable law.

15 / CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law. Where the law applicable to you provides stronger protections, those protections remain unaffected.

RETURN ASSISTANCE

Need help with a return?

Contact the BRUMEMAT customer service team before returning a product or if you have a question about a refund, product issue or existing return.