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BUSINESS & CONTACT INFORMATION

Official business and contact information for the BRUMEMAT online store.

Brand Name
BRUMEMAT™
Legal Company Name
DONGGUAN SHANYUWEI TECHNOLOGY CO., LTD.
Legal Representative
Yang Shoumei
Customer Service Phone
Business Address
Room 502, No. 40 Huaiya Road,
Humen Town, Dongguan,
Guangdong, China
Customer Service Email

STORE OWNERSHIP

BRUMEMAT™ is owned and operated by DONGGUAN SHANYUWEI TECHNOLOGY CO., LTD.

BRUMEMAT / CUSTOMER CARE

How can we help?

For product questions, existing orders, delivery, returns or after-sales enquiries, the BRUMEMAT customer service team is here to assist.

DIRECT CONTACT

Customer Service Email

service@brumemat.com

Customer Service Phone

+86 15794951569

RESPONSE TIME

We aim to respond within 1–2 business days.

01 / PRODUCT

Product Enquiries

Help with product information, features and choosing suitable equipment.

02 / ORDER

Order Support

Assistance with existing orders, delivery information and related questions.

03 / RETURNS

30-Day Returns

Contact our customer service team before returning an eligible item.

04 / EXISTING ORDERS

Help us locate your order faster.

When contacting BRUMEMAT about an existing order, please provide the information needed for our team to identify your purchase and understand your enquiry.

PLEASE INCLUDE

01  Your order number

02  The email used for your order

03  A brief description of your enquiry

05 / PRODUCT ISSUE

Damaged, defective or incorrect items

If an item arrives damaged, defective, incomplete or different from your order, please contact BRUMEMAT as soon as possible.

Please provide:

• Order number

• Description of the issue

• Clear photos or video where relevant

06 / 30-DAY RETURNS

Before returning an item

Please contact our customer service team before sending any product back.

Our team will review your request and provide the appropriate instructions. Eligible returns are subject to the BRUMEMAT return policy.

ONLINE RETAIL INFORMATION

BRUMEMAT operates as an online fitness equipment retailer. Our registered business address is not a public showroom, fitness facility or walk-in retail location. For product, order or after-sales enquiries, please contact our customer service team.

BRUMEMAT CUSTOMER CARE

We're here to help.

For assistance, contact our customer service team.